App Academy · Basics
Skills: what your assistant can do
A skill is an ability with a clear start and a clear result. The assistant picks the right one during the conversation — and after it, the wrap-up skills run.
Four questions per skill
- When does the skill start? A start condition in plain words, e.g. "customer wants a maintenance appointment". Optionally only at certain times.
- Does the team need to approve? Then a card appears on "Start" to confirm first.
- What does the skill do? Book, ask questions, put through …
- What happens afterwards? e.g. a closing message to the customer.
Which skills there are
During the conversation
The assistant picks the right one.
- Book appointment
- AI intake — take the request freely
- Contact data form
- Questionnaire
- Forward call
- Live notification
Wrap-up
Runs after the call or when the chat pauses.
- Summarize
- Create task
- Create draft response
- Alert
- Assign
- Analyze image
If the wrong skill starts, sharpen the start condition — short and distinct. If a request stays unclear, the fallback skill under "When meiti needs help" takes over.
Switching a skill off
Under "Settings" → "AI assistants" → pick the assistant, tap ✕ next to the skill and then "Remove". The skill stays in the inbox and can be added again later. If only the alerts arrive the wrong way, pick another channel (SMS/RCS, WhatsApp, email) or "Push only" in the skill under "How your team finds out" → "Additional channel".