App Academy · Organise
Calendars and appointments
meiti books appointments into its own calendar — matching your team's working hours and the calendars you connect. Reminders and the customer appointment page do the rest.
Switch on
"Setup & operations" → "Enable appointment features". Only then does the "Calendar" tab appear. meiti only books automatically if an assistant has the "Book appointment" skill.
Appointment types
- Duration, buffer, lead time — default: 60 minutes, no buffer, at least 8 hours' notice.
- Location: in person, phone call or video call.
- Employee assignment: anyone, customer chooses, or a specific person.
- Confirm appointment immediately: off by default — then your team confirms.
Connect calendars
"Setup & operations" → "Calendar & Appointments" → "Shared and employee calendars". Paste your calendar's iCal link:
Subscribe to calendar
Stays up to date — for your work calendar.
Import
A one-off snapshot — e.g. a public-holiday calendar.
Each calendar applies to everyone or to one person. The other way round, show meiti appointments in your calendar with "Activate online calendar". With HERO, meiti syncs appointments directly (under "CRM & industry software").
What customers get
- Reminders 24 hours and 30 minutes before — once both customer and business have confirmed. You need your own WhatsApp number for this.
- Appointment page: customers see the appointment, add it to their calendar and can cancel.
- Another time: customers request it — your team sets the new time.