App Academy · Basics
AI assistants
An assistant is your business's voice. It has a name, a personality, a voice and skills — and it learns from real conversations.
What should this assistant take care of?
- Simple – all channels: one assistant for everything, with one AI conversation.
- Phone: call mode, voice, greetings, skills.
- Chat: WhatsApp and web chat.
- Email: drafts replies.
What you set on an assistant
- Persona and conversation goal: name, formal or informal, tone — and what it's there for.
- Voice and greetings for the phone, chat greeting for chats.
- Skills — see the next lesson.
- When meiti needs help: who takes over when it gets stuck.
Knowledge
"AI Basics & Knowledge" holds the base rules (what always applies) and your knowledge: entries, Q&A, free text or an uploaded PDF. When the assistant doesn't know something, it creates an open question — you answer it later, and it knows next time.
Learning progress
| Stage | Meaning |
|---|---|
| Setup | You're setting it up. |
| Training | It works, you correct. |
| Passed | It passed the tests. |
| Proven | At least 25 real conversations, at least 21 days in use and at most one hard correction among the last 25. Or you confirm it as proven yourself. |