App Academy · Channels & numbers
Channels and senders
A channel is a way customers reach your inbox. A sender is the address meiti replies from — your WhatsApp number, your mailbox or your SMS short name.
The channels
- Phone: your meiti number or own number, optionally your phone system via SIP (beta).
- WhatsApp: try it for 14 days with the shared meiti test number, then connect your own WhatsApp number.
- Online enquiries: the chat for your website ("Your website") or as a link ("meiti link").
- Email accounts: as many mailboxes as you like. The assistant drafts, you review and send.
- SMS & RCS: messages after calls, reminders. RCS shows your name and logo.
Who answers on which channel?
- Open the channel → "Choose active assistant".
- Pick the assistant. It must be ready for the channel: phone needs a voice, WhatsApp and web chat a chat greeting.
- Optionally add a schedule — once or weekly. Afterwards the default assistant takes over again.
Senders
| Sender | Customer can reply? | Note |
|---|---|---|
| WhatsApp number | Yes | One per inbox |
| Mailbox | Yes | As many as you like per inbox |
| SMS short name | No | For replies: your own mobile number |
| RCS | Yes | With name and logo — we help with the paperwork |
For developers: GET /v1/senders lists an inbox's senders, and POST /v1/messages takes a priority list such as ["whatsapp", "sms"].
Personal inboxes have no web chat and no SMS.