App Academy · Basics
Inboxes: team or personal
The inbox is where daily work happens: conversations, contacts, appointments, channels and assistants. The organisation above it pays and manages people.
Two kinds of inbox
Team inbox
For work that belongs to the business.
- Several members with roles
- All channels: phone, WhatsApp, SMS, email, web chat
- Public booking page
- Keeps running when someone is on holiday or leaves
Just for you
Personal inbox
For your own line — truly private.
- Exactly one owner, no other members
- No web chat, no booking page, no SMS
- Calls start in smart voicemail mode
- Doesn't count towards the organisation's inbox limit
Rule of thumb: may a colleague open these conversations at all? Then team. Otherwise personal. You can always hand single cases over to a team inbox.
Switch between inboxes
- Tap the inbox name at the top of the "Inbox" tab — or "Switch inbox" under "Settings".
- Pick the target. The current inbox is labelled "Current".
- Check the name in the header before you reply.
A counter on the switcher shows how many other inboxes have unread conversations. The bell next to an inbox mutes its notifications.
Members and roles
A person becomes a member of the organisation once. Then they get access to exactly the inboxes they work in — with one role per inbox.
| Role | Sees | Can configure |
|---|---|---|
| Owner | Everything | Everything, including the plan |
| Administrator | All enquiries | All settings of this inbox |
| Manager | All enquiries | No inbox settings |
| Employee | Only selected enquiries | No inbox settings |
- "Settings" → "Organization" → "Members" → "Add employee".
- Enter a mobile number or email and choose the "Role in the inbox" (default: Manager).
- "Invite now" — or copy the invitation link and share it yourself.
- Grant further inboxes later on the person's page under "Inbox access".
Billing and reading are separate: whoever may "Manage organisation" handles plan, members and inboxes — but doesn't automatically read an inbox's conversations.