App Academy · Telephony
How meiti answers calls
A call lands with the assistant that is active on your number. The call mode decides what the caller experiences. Everything else is fine-tuning.
The call mode
"Settings" → "AI assistants" → assistant → "Phone" → "Call mode".
| Mode | What the caller gets | Good for |
|---|---|---|
| AI secretary | A free conversation like with a human secretary. Skills book appointments, take orders, put calls through. | Default, most businesses |
| IVR | A phone tree like at large companies. | Clearly separate topics |
| Smart voicemail | Greeting, leave a message, finish the request via WhatsApp. Optionally with a menu. | Personal inboxes, time away |
| Announcement, then hang up | Just an announcement, then the call ends. No message, no ticket. | Closures with a pointer to other channels |
| Forward immediately | No AI, no greeting: it rings straight away with a person or number. If nobody answers, the call ends. | When only people should take calls today |
The key details
- Voice and greetings: per mode, your own text or a voice recording.
- Text automatically after the call: the caller gets a message — WhatsApp first, otherwise SMS. Default: on.
- Call recording: off by default. When on, meiti stores whole AI conversations. Check first that you're legally allowed to.
- Anonymous calls: handle normally, send to classic voicemail, or block.
When meiti needs help
Set two moments. Without the second, meiti ends the conversation — a forward to you or an emergency number is recommended.
- Request stays unclear: after a few follow-up questions a fallback skill takes over, e.g. a callback note.
- AI must not continue: emergency, sensitive topic or abuse — a person takes over.
Where meiti puts calls through
A person
meiti calls the person, announces the caller and connects.
A ring group
Several steps — one after another or at the same time.
Another inbox
The assistant there takes over the call.
A number
Any verified number, e.g. your emergency service.
Create ring groups under "Phones & numbers" → "Ring groups". Careful with ringing at the same time: a mailbox or forwarding on one target can end the call for everyone.
Whoever the call is put through to normally sees the caller's number. For a withheld number — or a number from outside the EEA when the forward goes to a number inside the EEA (e.g. a German mobile) — meiti shows your inbox's number instead. Forwards abroad cost our telephony provider's connection charges plus a small markup; meiti doesn't call special-rate numbers or destinations without a rate.
Rules for single contacts
"Contacts" → open a contact → "Assistant" section:
| Setting | Effect |
|---|---|
| Put calls through | This contact's calls ring straight with you or a colleague — always, or just the next call. If nobody answers, they get voicemail. Overrides every call mode. |
| Personal communication | No AI conversation: classic voicemail takes messages. |
| Blocked | meiti ignores this contact's calls and messages. |
Business hours, holidays, cover
- Business hours ("Setup & operations"): control the outside-hours greeting in smart voicemail.
- Schedule another assistant: on the assistant "Switch / schedule" → "Add schedule" — once or weekly. Afterwards the previous one takes over again.
- Holidays: schedule the prepared "Holiday" assistant for your time away.
- Your availability: "Customer calls to you" in the "Inbox" tab under "Internal" — always, working hours only, cover, or away.