App Academy · Basics
How it all fits together
meiti has six building blocks. Once you know how they connect, you'll find every setting straight away.
One call, step by step
- Ms Weber calls your number. The number is the Phone channel in the "Customer service" inbox.
- The "Front desk" assistant is active on that channel. It greets her in its voice and knows the inbox's knowledge.
- She wants a maintenance appointment. The assistant starts the "Book appointment" skill and offers free slots from your calendar.
- After the call the wrap-up skills run: summary, a task for the office.
- The "Inbox" tab now has a ticket with contact, appointment, task and transcript — for the whole team.
The building blocks
| Block | What it is | Where in the app |
|---|---|---|
| Organisation | Plan, credits, members, inboxes | Settings → Organization |
| Inbox | Workspace for a team or a person | Inbox name at the top / "Switch inbox" |
| Channel | Where customers reach you: phone, WhatsApp, email, web chat, SMS | Setup & operations → Where customers reach you |
| Assistant | Who answers — with persona, voice, knowledge | Settings → AI assistants |
| Skill | What the assistant can do: book, take details, put through … | Settings → Skills |
| Ticket | The result: a conversation with everything that belongs to it | "Inbox" tab |
Knowledge belongs to the inbox and applies to all its assistants. Skills belong to the inbox too — you can give the same skill to several assistants.