App Academy · Channels & numbers
Phone numbers: meiti number, local number, mobile number
Every inbox gets a meiti number right away. You keep your familiar number — you simply forward it there. If you'd rather work without forwarding, we set up a number of your own.
The options at a glance
| Number | How you get it | Customers reach you | Shown when you call | SMS |
|---|---|---|---|---|
| meiti number (089) | Automatic: "Activate voicemail" | Through your call forwarding | No | No |
| Your own local number | "Request a local number" — we set it up | Directly — you publish it | Yes, once cleared | Via a short name |
| Mobile number | On request — we set it up | Directly | Yes, once cleared | Yes, two-way |
| Ported number | On request — we move your existing number to meiti | Directly — your familiar number | Yes, once cleared | Via a short name |
| Your existing number | Stays with your provider | Forwarded to your meiti number | As a verified caller ID | Via a short name |
The meiti number runs on meiti's address and doesn't belong to you. It takes calls, but doesn't call out and doesn't receive SMS. If you give up the inbox it goes back into our pool and may be reassigned later. So don't print it on business cards — publish your own number and forward it.
Set up call forwarding
Call forwarding sends calls to your familiar number on to meiti. The app guides you through it and dials the code for you.
- Open the number under "Forwards from you to your AI" and tap "Set up forwarding".
- Choose what should go to meiti: all calls or missed calls (also with your own ring time).
- Dial the code. On iOS you copy it and dial it yourself in the phone app.
- Test with a call from another phone.
Tip from the guide: turn off Wi-Fi and Live Voicemail first. ##002# switches all forwarding off again.
When is your own number worth it?
Your own local number
"Done with call forwarding?"
- New — or your existing number, ported
- meiti becomes your phone provider
- The path to 100% EU — in and out
- Handsets, softphones and your phone system get connected
- Is cleared as caller ID after a check
- Needs a business address in that area — the carrier checks it
Mobile number
When customers should reply by SMS.
- Calls and SMS both ways
- Replaces the short name as SMS sender
- Is cleared as caller ID after a check
- Costs more than a local number
Only the inbox owner can request one: "Request a local number" on the phone page, or "Request a local meiti number" in the call screen. To keep your existing number, say we should port it. Mention the mobile number in the SMS section or to support. We get in touch and set it up with you.
Your existing number as caller ID
- "Settings" → "Setup & operations" → "Phones & numbers" — or "Register as caller ID" on a forwarding line.
- You get a call and enter the code shown.
- When calling, pick it under "This is what your customer sees".