App Academy · Telephony
Calling with the meiti app
The app is your phone too: calls put through ring in it, you can take over a live AI call and call customers straight from the ticket.
Take calls in the app
- "Setup & operations" → "Phone" → "Calls in the meiti app".
- Turn calls on for each device.
- On a Windows computer you can also do it in the "team & phone" window: click your status under "Customer calls to you" → "Calls on this computer".
- If nobody answers in the app, your mobile number rings next.
A device rings for one organisation at a time.
Take over and transfer
- Take over call: the ticket shows the live call — one tap and you talk to the customer yourself.
- Forward during the call: talk to the colleague first (recommended — the caller waits, then you put through or go back) or put through immediately.
- During the call you also have keypad, minimise and hang up.
Call customers
Tap "Call" in the ticket or on the contact. Then choose the path:
meiti Call
You talk directly in the app.
- Shows your own local meiti number
- iOS and Android
Via phone number
meiti rings your phone first, then the customer.
- Works without app calls
- Shows your meiti number or a verified caller ID
- Instead of a number, also your phone with the meiti app or your desk phone — e.g. dial on the computer and talk on the phone (with your meiti number on display)
- This is what your customer sees: your meiti number (once cleared) or a verified caller ID. Without either, no call is possible.
- Transcript and recording: recording "Off", "My side" or "Both sides". With the transcript or a recording of both sides on, the other side hears an announcement first, as long as "Announcement before the call" is on in the phone system settings (the default). An admin can replace the sentence there with their own – the pencil next to the announcement leads straight there.
- Emergency numbers are dialled by your phone, not by meiti.
"Via phone number" to a phone number and calls with a verified caller ID run through the US. If your meiti app or desk phone rings first, the call stays in the EU. For EU-only calls see "100% EU".