Use case

BYOAI: your own AI, meiti's channels

Already have your own AI — with your model, your prompt, your data? Then add an assistant of the kind "Your own AI" in meiti. meiti sends every customer message and every call to your AI and passes its answer on to the customer. Channels, numbers, inbox, history and the handover to your team come from meiti, the answers from your AI.

4 min read

Three ways to decide who answers

How a conversation runs

What meiti takes care of

• Channels and numbers: WhatsApp, web chat, Telegram and phone — your AI needs no connection of its own.
• Speech on the phone: meiti recognises what the caller says and speaks your answers in the voice you pick on the assistant.
• Inbox and history: every conversation lands in the inbox with all messages and call turns — just like with meiti's own assistant.
• Handover to your team: your team can reply or "Take over call" at any time. Your AI then stays silent until someone hands the conversation back with "Hand to meiti".
• Never into the void: if your AI doesn't answer in time or answers with an error, the message waits for the team with a note. On the phone the caller leaves a message.

How to set it up

1. "Settings" → "AI assistants" → "NEW" → pick "Your own AI" and give it a name. The new assistant's page opens.
2. Under "Chat (WhatsApp, website, Telegram)" enter your AI's https address, under "Phone" the wss address, and pick a voice. Save.
3. "Create secret": meiti signs every request with it. It is shown only once — hand it to your IT safely.
4. "Test connection" and assign the assistant to channels under "Who answers where?".

// Your chat endpoint (Node.js / Express). myAI stands for your own model, prompt and data.
app.post("/meiti/chat", express.raw({ type: "application/json" }), async (req, res) => {
  // Only meiti: check X-Meiti-Signature over the raw body (sample in the developer docs).
  if (!verify(req.get("X-Meiti-Signature"), req.body)) return res.sendStatus(401);
  const event = JSON.parse(req.body);
  if (event.type !== "message.received") return res.sendStatus(200); // "ping" from the connection test

  const { message, history, contact } = event.data;
  const answer = await myAI({ text: message.text, history, contact });

  // Answer right away — or 202 now and POST to event.data.replyUrl later.
  res.json({ text: answer.text, action: answer.needsPerson ? "handover" : "none" });
});

What it costs

In chat your AI's replies cost nothing — just like meiti's own AI. On the phone every started minute of the call with your AI counts. What meiti does on top for you, such as summaries after the conversation, costs as usual. You see the credits in the app.

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